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Our Mobile App Cookies

To ensure the mobile app functions correctly and provides the best possible experience, certain cookies and similar technologies are required. These cookies help us maintain essential features, improve performance, and enhance usability.

Unlike our website, the mobile app uses a specific set of cookies that may differ and are managed separately. Below you can find the details of the cookies used in the app.

Cookies Used In Our Mobile App

Required Cookies

  • Cookie name: __Secure-has-sid
    Description: Detects a user’s login state on the client side. Set during login to Aura or LWR Experience. 
    Lifespan: Session
  • Cookie name: {UserId}_spring_KmMlAnyoneDraftArticlesList
    Description: In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management.
    Lifespan: 1 Day
  • Cookie name: {UserId}_spring_KmMlArchivedArticlesList
    Description: In Salesforce Classic, used to configure layout properties for ‘Archived Articles’ in Article Management.
    Lifespan: 1 Day
  • Cookie name: {UserId}_spring_KmMlMyDraftArticlesList
    Description: In Salesforce Classic, used to configure layout properties for ‘Draft Articles’ assigned to ‘Me’ in Article Management.
    Lifespan: 1 Day
  • Cookie name: {UserId}_spring_KmMlMyDraftTranslationsList
    Description: In Salesforce Classic, used to configure layout properties for ‘Draft Translations’ in Article Management.
    Lifespan: 1 Day
  • Cookie name: {UserId}_spring_KmMlPublishedArticlesList
    Description: In Salesforce Classic, used to configure layout properties for ‘Published Articles’ in Article Management.
    Lifespan: 1 Day
  • Cookie name: {UserId}_spring_KmMlPublishedTranslationsList
    Description: In Salesforce Classic, used to configure layout properties for ‘Published Translations’ in Article Management.
    Lifespan: 1 Day
  • Cookie name: <namespace>_sid
    Description: Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.
    Lifespan: Session
  • Cookie name: 52609e00b7ee307e
    Description: Browser Fingerprint cookie. Used to detect session security problems.
    Lifespan: Session
  • Cookie name: 79eb100099b9a8bf
    Description: Browser Fingerprint trigger cookie. Used to detect session security problems.
    Lifespan: Session
  • Cookie name: apex__EmailAddress
    Description: Caches contact IDs associated with email addresses.
    Lifespan: 1 Year
  • Cookie name: BAYEAX_BROWSER
    Description: Identify a unique browser subscribed to CometD streaming channels.
    Lifespan: Expired on creation
  • Cookie name: BrowserId
    Description: Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites.
    Lifespan: 1 Year
  • Cookie name: clientSrc
    Description: Used for security protections.
    Lifespan: Session
  • Cookie name: communityId
    Description: Cookie set to tie the ideas to a specific Experience Cloud site.
    Lifespan: Session
  • Cookie name: CookieConsent
    Description: Used to apply end-user cookie consent preferences. Stores a Boolean for whether user has consented to the cookie policy options offered by the site. Without this cookie, customers would not be able collect consent from their end users.
    Lifespan: 1 Year
  • Cookie name: CookieConsentPolicy
    Description: Used to apply end-user cookie consent preferences set by our client-side utility.
    Lifespan: 1 Year
  • Cookie name: cookieSettingVerified
    Description: Used to create a popup message telling users that cookies are required.
    Lifespan: Session
  • Cookie name: cordovaVersion
    Description: Used for internal diagnostics with mobile applications.
    Lifespan: Session
  • Cookie name: csssid
    Description: Used to establish a request context in the correct tenant org.
    Lifespan: Session
  • Cookie name: csssid_Client
    Description: Enables user switching.
    Lifespan: Session
  • Cookie name: devOverrideCsrfToken
    Description: CSRF Token
    Lifespan: Session
  • Cookie name: dialpadShown
    Description: Used in essential Open CTI functionality to determine the dial pad focus.
    Lifespan: Session
  • Cookie name: disco
    Description: Tracks the last user login and active session for bypassing login (For example, OAuth immediate flow).
    Lifespan: Session
  • Cookie name: FedAuth
    Description: For the SharePoint connector, used to authenticate to the top-level site in SharePoint.
    Lifespan: Session
  • Cookie name: force-proxy-stream
    Description: Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from cache.
    Lifespan: 3 Hours
  • Cookie name: force-stream
    Description: Used to redirect server requests for sticky sessions.
    Lifespan: 180 Minutes
  • Cookie name: gTalkCollapsed
    Description: Controls whether the sidebar in Salesforce Classic is open or not for a user.
    Lifespan: 1 Year
  • Cookie name: idccsrf
    Description: Tracks CrossSiteRequestForgery validation for certain SSO flows
    Lifespan: Session
  • Cookie name: inst
    Description: Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update.
    Lifespan: Session
  • Cookie name: language
    Description: Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly.
    Lifespan: Session
  • Cookie name: lastActivePage
    Description: Used in essential Open CTI functionality, such as determining if CTI should screen pop the current call object.
    Lifespan: Session
  • Cookie name: lastCallObjectId
    Description: Used in essential Open CTI functionality, such as determining if CTI should screen pop the current call object.
    Lifespan: Session
  • Cookie name: lastlist
    Description: Used to store the cookie name for the last list URL.
    Lifespan: Session
  • Cookie name: liveagent_sid
    Description: Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.
    Lifespan: Session
  • Cookie name: lloopch_loid
    Description: Determines whether to send the user to a specific portal login or an app login.
    Lifespan: 1 Year
  • Cookie name: oid
    Description: Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.
    Lifespan: 1 Year
  • Cookie name: PicassoLanguage
    Description: Used to store a user’s language selection for this Experience Builder site. The site doesn’t load without this cookie if the user changes the site’s language.
    Lifespan: Session
  • Cookie name: promptTestMod
    Description: Stores whether test mode is in effect. This cookie is read-only.
    Lifespan: 30 Days
  • Cookie name: renderCtx
    Description: Used to store site parameters in the session for reuse across requests by a single client for functionality and performance reasons. Metadata required for fetching site pages and components based on pageId, schema, viewType, brandingSet, formFactor, and audience targeting.
    Lifespan: Session
  • Cookie name: RRetURL
    Description: Used with ‘Log in As’ to restore the original state.
    Lifespan: Session
  • Cookie name: RRetURL2
    Description: The return URL to redirect to when logging out of a session.
    Lifespan: Session
  • Cookie name: RSID
    Description: Session ID and login-as session ID. In this case the cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren’t created, examined, or modified.
    Lifespan: Session
  • Cookie name: rsid2
    Description: Stores the encrypted original session ID when switching to a site while switched in as an internal user.
    Lifespan: Session
  • Cookie name: sfdc_lv2
    Description: Stores identity confirmation details for Experience Cloud users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key.
    Lifespan: 1 Year
  • Cookie name: sfdc-stream
    Description: Used to maintain a sticky (persistent) session on the salesforce.com domain. Makes sure that subsequent streaming requests are forwarded to the same server instance where the streaming subscription request was originally handled.
    Lifespan: 3 Hours
  • Cookie name: sid
    Description: SessionID.
    Lifespan: Session 
  • Cookie name: sid_Client
    Description: Used to detect and prevent session tampering.
    Lifespan: Session
  • Cookie name: sidebarPinned
    Description: Controls the state of the Salesforce Classic sidebar.
    Lifespan: 10 Years
  • Cookie name: sitePreview
    Description: Stores the authentication code for previewing the site. Preview mode doesn’t load without this cookie.
    Lifespan: Session
  • Cookie name: ssostartpage
    Description: Identifies the Identity Provider (IdP) location for SSO; certain service provider initiated SSO requests can fail without this cookie.
    Lifespan: 1 Year
  • Cookie name: SUCSP
    Description: Used when the user identity that an administrator is assuming (via Log in to Experience as User) is a Customer Success Portal (CSP) user.
    Lifespan: Session
  • Cookie name: SUPRM
    Description: Used when the user identity that an administrator is assuming (via Log in to Experience as) is a Partner Relationship Management (PRM) portal user.
    Lifespan: Session
  • Cookie name: useStandbyUrl
    Description: Controls how quickly to set the standby URL when loading the softphone.
    Lifespan: Not Set
  • Cookie name: pctrk
    Description: Used to count unique page views by unauthenticated (guest) users in Experience Cloud sites against a Customer’s billing entitlements.
    Lifespan: 1 Year

Functional Cookies

  • Cookie name: _ga
    Description: A third-party cookie that’s used if the site admin chooses to track site users with a Google Analytics tracking ID.
    Lifespan: 2 Years
  • Cookie name: <userId>expid_[site prefix]
    Description: Used to render pages based on specified brand.
    Lifespan: 30 Days
  • Cookie name: cqcid
    Description: Used to track a guest shopper’s browsing activity.
    Lifespan: 1 Year
  • Cookie name: login
    Description: If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app.
    Lifespan: 60 Days
  • Cookie name: logouturl
    Description: Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.
    Lifespan:  Session
  • Cookie name: pc-unit
    Description: Sets a preference for displaying platform cache units to either MB or KB.
    Lifespan: 1 Year
  • Cookie name: PreferredLanguage<18-char SiteID> for example, PreferredLanguage0DMxx0000004C93GAE
    Description: Used to store the user language preference for language detection and localized user experience in LWR sites. Used to store the user language preference for language detection and localized user experience in LWR sites.
    Lifespan: 1 Year
  • Cookie name: t
    Description: Used to avoid duplicate access checks.
    Lifespan: Expired on Creation
  • Cookie name: webact
    Description: Used to collect metrics per page view for personalisation.
    Lifespan: 1 Year
  • Cookie name: WelcomePanel
    Description: Stores Experience Cloud preferences.
    Lifespan: 1 Day

FAQs

Why are cookies needed in the app?
Cookies help the app run smoothly, remember your preferences, and improve overall performance.

Can I opt out of any cookies in the app?
No. All the cookies used in the app are essential and cannot be disabled as they are required for the app to function.

Will this page be updated when cookies change?
Yes. We will review and update this information when necessary to reflect any changes to the cookies used in our mobile app.